AlphaInvest’s AI-powered Knowledge Hub
AlphaInvest utilises Deskhero’s sophisticated AI skills to generate library of articles from word, ppt, and pdf files. This has greatly decreased the time the effort required to keep up their knowledge base, permitting them to concentrate on their primary company duties.
Deskhero AI also improves the searching of AlphaInvest’s data repository. To deliver more relevant search results, the AI employs OpenAI Embeddings from prior tickets, knowledge repository articles, submitted assets such as policies, manuals, and presentations, as well as scraped website data.
This has increased the usability of a knowledge base and reduced the number of support tickets.AlphaInvest also leverages Deskhero’s web service API to link the platform to their existing systems. This seamless connectivity enables AlphaInvest to have a consistent view of customer interactions spanning all channels.Deskhero’s kanban the surface of and ticket administration system have also proved useful in streamlining AlphaInvest’s customer care routine.
Deskhero’s AI capabilities ensure that incidents are automatically prioritised based on urgency and complexity, resulting in more efficient resource allocation.Finally, AlphaInvest used Deskhero’s custom emailing domains и user groups functionality to deliver personalised support to its customers.Deskhero’s AI skills allow them to swiftly detect and respond to patron inquiries, hence improving the overall customer support experience.
How will Deskhero’s AI contribute to the knowledge base?
Deskhero’s AI can dynamically build informational articles from Microsoft Word, PowerPoint, and PDF files. This drastically minimises the time and energy required to update the knowledge base.
How could Deskhero’s AI enhance the accessibility of its information base?
The AI provides more relevant search results by utilising OpenAI Embedded components from previous tickets, database articles, uploaded files, etc scraped website data. This increases the usability of a knowledge base while decreasing support tickets.
How will Deskhero’s AI improve the customer-service experience?
Deskhero’s artificial intelligence (AI) provides speedy identification and reaction to client inquiries. It also automatically prioritises tickets based on their priority and complexity, resulting in better allocation of resources and customer service.
